I had an issue with my product, so I followed up with an email. The Law Abiding Biker team was extremely fast at getting back with me, even sending a personal video explanation. I now have the phone mount installed, it looks great and is a small design when you’re not having your phone on it. I have done several rides and kept an eye on the phone throughout the course of riding for bumps, and my phone has not moved. Very happy with the product and team.