Order Cancellation / Modifications:
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or canceled only while their status is labeled "Order Received." Once an order has the status of "Order Processed," it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Returns:
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be new, unused, and in the same condition that you received it. It must also be in the original packaging. If not due to a defect there is a 10% restocking fee. If due to owner damage, or neglect we are unable to accept your return.
To complete your return, we require a receipt or proof of purchase. Contact us at sales@lawabidingbiker.com for a return authorization.
Used or Damaged Merchandise:
Any merchandise that has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your helmet indoors before heading out for a ride.
Any merchandise or parts that show signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise are in a condition other than it was received cannot be returned.
Craigslist, eBay, and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Law Abiding Biker.
Apparel and Helmets:
Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box, and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer.
Electronics, Hard Parts, Tools, Tires:
Any electronic that has been removed from the packaging or the manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open-box items for which the packaging has been destroyed are not returnable.
Exchanges:
We only replace items if they are defective, or damaged. If your item is defective and within the 30-day period we offer exchanges only on Biker Gripper and LAB Products. If from an outside source such as Vance and Hines, Ciro, Cruz Tools, or Sena please contact the manufacturer for a warranty claim. If after 30 days please refer to the warranty issued by the manufacturer.
If you need to exchange it for the same item, send us an email at sales@lawabidingbiker.com
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. Return shipping and up 10 a 10% restocking fee may be deducted from your refund.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@lawabidingbiker.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.